Privacy Policy
Man with Van Wapping Privacy Policy
This Privacy Policy explains how Man with Van Wapping collects, uses, stores, and protects personal data relating to customers and prospective customers in the Wapping area. It is designed to comply with the UK General Data Protection Regulation and any applicable UK data protection laws. This Privacy Policy applies to all Man with Van Wapping customers and individuals who contact us, request a quote, or use our services in the area.
Data Controller
For the purposes of data protection law, Man with Van Wapping is the data controller for the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal data when you use our services in the Wapping area.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us, request a quote, or use our man and van services:
Identification and contact details, such as your name, contact address, service address, and preferred contact details. Service details, including details of the items to be moved, pick-up and drop-off locations, access details, dates and times of moves, and any instructions relevant to the service. Communication records, including information you provide when you speak with us by phone, communicate with us online, or provide information via forms or messages. Billing and payment details, such as payment confirmations and records of invoices and transactions. Technical and usage information where relevant, such as basic information about how you access or interact with our website or online booking or contact forms, including IP address, device type, and general browsing data.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking, or otherwise communicate with us. We may also receive personal data about you where a third party books our services on your behalf and provides your details as the contact or end customer. In addition, we may collect technical data automatically through the use of cookies or similar technologies when you visit our website or use online tools associated with our services.
Purposes and Lawful Basis for Processing
We process your personal data only when we have a lawful basis under data protection law. The main purposes and legal bases are:
To provide our services: We use your personal data to provide you with quotes, manage bookings, plan and carry out moves, and communicate with you about your service. The lawful basis for this is to perform a contract with you or to take steps at your request before entering into a contract.
To manage payments and accounts: We process billing and payment information to issue invoices, collect payments, and keep financial records. The lawful basis is performance of a contract and compliance with legal obligations relating to accounting and taxation.
To communicate with you: We use your contact details to respond to your queries, send service confirmations and updates, and handle any changes or issues relating to your move. The lawful basis is performance of a contract and our legitimate interests in providing efficient customer service.
To improve and protect our services: We may process technical data and service history to improve our operations, address problems, enhance the safety and security of our services, and maintain records for dispute resolution. The lawful basis is our legitimate interests in running and improving our business and protecting our legal rights.
To comply with legal obligations: We may process documents and records containing personal data where necessary to comply with regulatory, legal, or law enforcement requirements. The lawful basis is compliance with a legal obligation.
If we ever rely on your consent as a lawful basis for specific processing activities, you will be informed and you will have the right to withdraw that consent at any time.
Data Retention
We keep your personal data only for as long as is reasonably necessary to fulfil the purposes described in this Privacy Policy and to comply with our legal, regulatory, and accounting obligations.
Customer and service records relating to moves and bookings are generally kept for a period that allows us to handle any queries, complaints, or legal claims. Financial and transaction records are retained for the period required by tax and accounting laws. Communication records may be kept for a defined period in line with our retention schedule and then securely deleted or anonymised.
When we no longer have a lawful basis or business need to retain your personal data, we will securely erase it or anonymise it so that it can no longer be associated with you.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary to provide our services and manage our business. These third parties may act as data processors, processing personal data on our instructions and under a written contract.
Categories of recipients may include service providers who assist with booking systems or customer management tools, payment service providers and financial institutions involved in processing payments and refunds, information technology and hosting providers that support our website, communication tools, and data storage, and professional advisers such as accountants or legal advisers where needed for compliance or dispute resolution.
Where third parties act as processors, they are required to keep your data secure, use it only for the purposes we specify, and process it in accordance with applicable data protection laws.
We may also share personal data where required by law, regulation, or legal process, or where it is necessary to protect our rights, property, or the safety of our staff, customers, or the public.
International Data Transfers
Where any of our service providers or systems involve transferring personal data outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place. These may include using countries that have been officially recognised as providing an adequate level of data protection or using standard contractual clauses or equivalent protections. Further information about any such safeguards can be provided on request where applicable.
How We Protect Your Data
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. These measures may include restricting access to personal data to staff and contractors who need it for their roles, using secure storage and systems for customer and service records, and regularly reviewing our procedures and safeguards.
While we take reasonable steps to protect your personal data, no method of transmission or storage can be completely secure. We therefore cannot guarantee absolute security but are committed to taking appropriate steps to reduce risks.
Your Data Protection Rights
If you are a customer or individual in the Wapping area whose personal data is processed by Man with Van Wapping, you have certain rights under data protection law. These include the right to request access to your personal data and to receive a copy of the information we hold about you, the right to request correction of any inaccurate or incomplete personal data, the right to request erasure of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and there is no lawful basis for us to continue processing it, the right to request restriction of processing of your personal data in certain cases, the right to object to processing carried out on the basis of our legitimate interests, and the right to data portability, meaning you can ask for certain information to be provided in a structured, commonly used, machine-readable format or transferred to another provider, where technically feasible and where the lawful basis allows it.
These rights may be subject to certain legal limitations and exemptions. We will respond to all valid requests in accordance with data protection law.
Children
Our services are directed at adults responsible for arranging moves and related services. We do not knowingly collect personal data from children. If we become aware that personal data relating to a child has been collected inadvertently, we will take steps to delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or legal requirements. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data for Man with Van Wapping customers in the area.
