Terms and Conditions
Man with Van Wapping Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Wapping provides removal and related services. By making a booking, you agree that these Terms and Conditions form the contract between you and Man with Van Wapping for all services supplied in connection with your move or transport requirements.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company who requests the services of Man with Van Wapping.
We, us, our means Man with Van Wapping.
Services means any removal, transport, man and van, loading, unloading, packing, or related services provided by us.
Goods means the items or property that you ask us to move, transport, handle or store.
Booking means a confirmed request for our services at an agreed date, time and price.
2. Scope of Services
We provide man and van services and small to medium removal services, typically within Wapping and surrounding areas, and to and from other locations in the United Kingdom as agreed at the time of booking.
The scope of services will be set out in your booking confirmation, including the collection and delivery addresses, date and time, number of operatives, size of vehicle and any additional services such as packing, furniture dismantling or reassembly.
We do not provide professional storage, specialist installation, plumbing, electrical services, or structural work unless expressly agreed in writing.
3. Booking Process
3.1 You may request a quotation for our services by providing details of your requirements, including property access, quantity and nature of goods, and locations for collection and delivery. Quotations are based on the information you supply and are subject to adjustment if that information is incomplete or inaccurate.
3.2 A booking is only confirmed when we have accepted your request, provided a price, and you have indicated your agreement to proceed. We reserve the right to decline any booking request at our discretion.
3.3 It is your responsibility to provide accurate information at the time of booking. This includes, but is not limited to, the size and nature of the move, any heavy, fragile or high-value items, parking arrangements, access restrictions, stairs, lifts, and any time limits for loading or unloading.
3.4 If, on arrival, the situation differs significantly from that described at the time of booking, we may revise the price, adjust the scope of work, or cancel the booking if it is unsafe or unreasonable to proceed. Additional charges may apply for extra time, labour, waiting, or travel.
4. Pricing and Quotations
4.1 Prices may be based on an hourly rate, a fixed price for a specific job, or a combination of both, as stated in your booking confirmation.
4.2 Hourly rate services are typically charged from the time the vehicle and operatives are scheduled to arrive at the pickup address until completion of the job, including any waiting time caused by access or client-related delays.
4.3 Any quotation is based on normal access conditions and on the assumption that the work can be carried out in a single continuous visit using standard equipment and staff. We may apply additional charges if there are unexpected difficulties, such as excessive stairs, long carrying distances, restricted access, or the need for additional staff or equipment.
4.4 Quotations do not automatically include the cost of tolls, congestion charges, parking charges or fines. These may be charged separately where incurred in connection with your booking.
5. Payments
5.1 Payment terms will be stated at the time of booking. We may require payment in advance, a deposit, or full payment on completion, depending on the nature of the job.
5.2 You agree to pay the full amount due for the services as set out in your booking confirmation, plus any additional charges incurred in accordance with these Terms and Conditions.
5.3 If payment is not made when due, we reserve the right to charge reasonable interest on late payments and to recover any costs incurred in pursuing payment. For business clients, interest may be charged at the applicable statutory rate.
5.4 We may withhold delivery of your goods until full payment has been received. We are not responsible for any loss or damage arising from delay where payment has not been made in accordance with the agreed terms.
6. Cancellations and Changes
6.1 You may cancel your booking by giving us notice. Our cancellation policy and any applicable charges will depend on the timing of your cancellation relative to the scheduled start time.
6.2 If you cancel more than 48 hours before the scheduled start time, we will usually cancel without charge, unless otherwise stated at the time of booking.
6.3 If you cancel within 48 hours, we may charge a cancellation fee, which may be a percentage of the quoted price or a minimum charge, to cover our administrative costs and loss of opportunity.
6.4 If you cancel on the day of the booking, or if our team arrives and is unable to carry out the work due to circumstances within your control, we may charge up to the full quoted amount.
6.5 If you need to change the date, time, or scope of your booking, we will try to accommodate this, but changes are subject to availability and may result in a revised quotation. If a suitable alternative time cannot be agreed, the booking may be treated as a cancellation.
6.6 We reserve the right to cancel or reschedule a booking due to events beyond our reasonable control, such as severe weather, vehicle breakdown, illness, or other operational issues. In such cases, we will offer an alternative date or a refund of any amounts paid for services not provided, but we will not be liable for any indirect or consequential losses arising from the cancellation or delay.
7. Client Responsibilities
7.1 You are responsible for ensuring that:
The property is accessible at the agreed time and that suitable parking is available for our vehicle.
All goods are properly packed, labelled and ready for transport, unless we have agreed to provide packing services.
Any fragile or high-value items are clearly indicated to our staff before loading.
All items to be moved are properly disconnected, defrosted, drained and prepared.
7.2 You must not ask our staff to transport or handle any prohibited, dangerous or illegal items, including but not limited to flammable materials, explosives, weapons, drugs, or stolen goods.
7.3 You must be present, or ensure that an authorised representative is present, at both collection and delivery addresses to oversee the move, provide instructions, and sign any relevant documentation.
7.4 If you fail to comply with these responsibilities, we may refuse to carry certain items, adjust the scope of work, or terminate the job. Additional charges may apply where extra time or effort is required as a result.
8. Waste and Disposal Regulations
8.1 We are a man and van and removal service and not a licensed waste carrier unless stated otherwise. Our primary service is the transport of your goods from one location to another, not waste disposal.
8.2 We will not remove, transport or dispose of items that constitute controlled waste unless this has been expressly agreed in advance and is in compliance with applicable waste regulations.
8.3 You are responsible for ensuring that any items you ask us to remove are lawful to transport and are not classified as hazardous or specialist waste requiring particular licences or treatment.
8.4 Where we agree to take unwanted items for disposal, we will do so in accordance with relevant waste and environmental regulations. Additional charges may apply for this service.
8.5 We are not responsible for any fines, penalties or legal consequences arising from inaccurate information you provide about the nature of items for disposal. You agree to indemnify us against any claims or costs arising from your failure to comply with waste-related laws and regulations.
9. Liability and Limitations
9.1 We will take reasonable care of your goods while they are in our possession. However, you acknowledge that some risk of damage or loss is inherent in removal and transport work.
9.2 Our liability for loss of or damage to goods is limited to a reasonable amount, taking into account the nature of the items and the price paid for the services, unless a higher level of cover has been agreed in writing.
9.3 We will not be liable for:
Loss or damage arising from your failure to pack items adequately, unless we have provided packing services.
Damage to items that are inherently fragile, poorly constructed, or not designed to be moved.
Loss or damage to cash, jewellery, watches, precious metals, stones, deeds, securities, or other valuables, unless we have specifically agreed to carry such items and you have provided a written valuation.
Indirect or consequential losses, such as loss of profit, loss of opportunity, or emotional distress.
9.4 We are not responsible for normal wear and tear, minor marks or scuffs that may occur during careful handling and transport, or damage to internal fixtures or fittings where access is tight or difficult and you have agreed that we should proceed.
9.5 We will not be liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to traffic conditions, road closures, weather, accidents, or actions of third parties.
9.6 Nothing in these Terms and Conditions limits or excludes any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
10. Claims and Complaints
10.1 If you believe that any goods have been lost or damaged, you must notify us as soon as reasonably possible, and in any event within a reasonable period after the completion of the services.
10.2 You should provide details of the alleged loss or damage, together with any evidence or documentation that may help us assess the claim.
10.3 We will investigate any complaint or claim in good faith and may ask to inspect the items and the locations involved. You agree to cooperate with reasonable requests for information or access.
10.4 If we accept responsibility, we may at our discretion repair the item, replace it with a similar item, or offer compensation up to the applicable liability limit.
11. Access, Property and Parking
11.1 You are responsible for arranging suitable access and parking for our vehicle at both collection and delivery addresses. Any permits, permissions or payments required for parking must be arranged by you, unless otherwise agreed.
11.2 We are not liable for parking fines incurred as a result of inadequate or incorrect information about parking restrictions, and we may recharge such fines to you where they are directly related to your booking.
11.3 If access is difficult or restricted beyond what was described at the time of booking, we may adjust our charges or refuse to carry out part or all of the job if it would be unsafe or unreasonable to proceed.
12. Insurance
12.1 We maintain appropriate public liability and motor insurance for the operation of our business as required by law.
12.2 You are responsible for ensuring that you have adequate insurance cover for your goods during the move. Our standard liability is limited as set out in these Terms and Conditions, and may not match the full replacement value of your goods.
13. Data Protection and Privacy
13.1 We will use the personal information you provide only for the purposes of managing your booking, providing our services, handling payments, and dealing with any queries or complaints.
13.2 We will keep your information secure and will not share it with third parties except where necessary to deliver our services, comply with a legal obligation, or with your consent.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
15.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
15.3 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking is the version in force at the time your booking is confirmed.
15.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services, and supersede any prior understandings, statements or agreements, whether oral or written.
